Casa » Cálculo y análisis matemático » Calming Upset Customers: Staying Effective During Unpleasant Situations Libro EPUB, PDF

Calming Upset Customers: Staying Effective During Unpleasant Situations Libro EPUB, PDF

Obtenga el libro de Descargar el formato pdf del ebook Calming Upset Customers: Staying Effective During Unpleasant Situations en formato PDF o EPUB. Puedes leer cualquier libro en línea o guardarlo en tus dispositivos. Cualquier libro está disponible para descargar sin necesidad de gastar dinero.

Calming Upset Customers: Staying Effective During Unpleasant Situations por Rebecca L. Morgan DJVU PDF 978-1560526698
  • Libro de calificación:
    4.77 de 5 (181 votos)
  • Título Original: Calming Upset Customers: Staying Effective During Unpleasant Situations
  • Autor del libro: Rebecca L. Morgan
  • ISBN: 978-1560526698
  • Idioma: ES
  • Páginas recuento:96
  • Realese fecha:1996-02-24
  • Descargar Formatos: ODF, iBOOKS, EPUB, PGD, TORRENT, MS WORD, PDF, FB2
  • Tamaño de Archivo: 14.77 Mb
  • Descargar: 3181
Secured

Calming Upset Customers: Staying Effective During Unpleasant Situations por Rebecca L. Morgan Libro PDF, EPUB

This course will demonstrate communication techniques that build customer loyalty, and how to defuse customer anger with attentive listening and empathy, focus on the customer's needs without blaming, and respond to personal accusations without becoming defensive. Customers are your most important assets, but sometimes they get upset. It's critical to learn what steps to t This course will demonstrate communication techniques that build customer loyalty, and how to defuse customer anger with attentive listening and empathy, focus on the customer's needs without blaming, and respond to personal accusations without becoming defensive. Customers are your most important assets, but sometimes they get upset. It's critical to learn what steps to take to address the situation quickly and tactfully, and what can be done to keep the customer coming back. You will learn how listening, nonverbal communication, feedback, and management all help to deal with an unhappy customer, and turn the situation into a positive one.